Navigating the Canada Post Strike: HD Mutual’s Temporary Business Adjustments

As you may already know, Canada Post and the Canadian Union of Postal Workers (CUPW) have been unable to reach a negotiated agreement, leading to a national strike that began on November 15, 2024. During this period, there will be no postal service delivery. To ensure minimal disruption to our HD Mutual policyholders, we are implementing temporary changes to our business operations.

Here’s what you need to know:

Payments, Refunds, and Cancellations

Payment Options – Policyholders can continue making payments through the following channels:

Online bill payment, e-transfer, or credit card through hdmutual.com or by phone.
Cheque drop-off: Deliver cheques in person at either HD Mutual office location.

* Please be advised that we will be unable to receive mailed-in cheques until further notice*

For a detailed summary of these payment options, please visit our payments page.

Refunds and Cancellations

Customer-requested cancellations will continue to be processed.

Refund cheques for cancellations or endorsements will be held securely until postal services resume.

For Claims Payments

Payments may be eligible for Electronic Funds Transfer (EFT), please speak with your HD representative as applicable. Alternatively, a cheque can be issued and can be coordinated for pick-up from one of the HD Mutual offices.

Policy Administration & Documents

Document Handling

New business, endorsements, cancellations, and renewal documentation will continue to be printed daily and held securely until postal services resume.

Policyholder Support

Policyholders needing documents during the strike should contact their agent or broker directly.
If documents are sent digitally during this period, a printed copy will still follow by mail once services resume.

Have questions? We’re here to help.

If you have any questions about these temporary adjustments, don’t hesitate to reach out to your agent, broker or members of our team that would be happy to assist.

We appreciate your patience and cooperation during this time. HD Mutual is committed to ensuring a seamless experience for both our brokers and policyholders while we navigate the challenges posed by the Canada Post strike.